Notice for people who call [Business name]

For the business using this notice. Fill in the two placeholders, then link this page from your website or read the opening line to callers. You are the controller of your callers' data, and the law of your own country decides the exact wording you must use, in particular for telling people they are speaking with an AI. Adapt this text to your jurisdiction and language; Callper provides it as a starting point, not as legal advice. Callper's own privacy policy covers what Callper does as a company.

[Business name] Privacy contact: [business privacy contact]

You are speaking with an AI assistant

When you call [Business name], the phone may be answered by an AI assistant. It is not a person, and it will say so if you ask. It can answer questions about the business, take a message, book an appointment where the business allows it, and hand you to a member of staff.

What happens to your voice

Your voice is turned into text, answered by a language model, and the answer is turned back into speech, all while you are on the line. This is done by Telnyx, a provider based in the United States, on its own systems: the speech-to-text, language and voice models all run there, and no other company receives your voice or your words.

The call is not recorded. No audio is kept by [Business name], by Callper, or by Telnyx once the call ends.

What is written down

A written transcript of the conversation is kept by [Business name], so staff can follow up on what you asked and check how the assistant handled it. [If the business has chosen Callper's Zero Data Retention option, replace this paragraph with: No transcript is kept. Only the fact that a call happened, its time and length, is recorded.]

Details you give, such as your name, your number or an appointment time, are kept by [Business name] as its own business record, as if you had given them to a receptionist. If you give no details, the record holds only your number and the time of the call.

Appointments go into the business's own calendar. If the business has your email address or mobile number on file, you may receive a confirmation or reminder.

Being transferred to a person

The assistant may hand you to a member of staff. From then on you are on an ordinary phone call with [Business name].

Where your data is

Your call record, transcript and any details you gave are stored in the European Union, in Romania, on systems run by Callper SRL, which provides the assistant to [Business name], with a nightly backup copy — encrypted before it leaves that server — held elsewhere in the European Union. Callper acts only on the business's instructions.

The live processing of your voice happens on Telnyx's systems, at whichever of its sites gives the call the least delay. That is usually near you, but it is not guaranteed to be in the European Union, and Telnyx is a United States company. The transfer is covered by Telnyx's certification under the EU-U.S. Data Privacy Framework, with the European Commission's Standard Contractual Clauses as the fallback. Callper lists all its providers and their countries in its sub-processor register.

Your rights

[Business name] is responsible for your data. You can ask it to tell you what it holds about you and give you a copy, to correct it, to delete it (the business can erase your contact record and the details you gave without deleting anything else), or to stop using it in a particular way.

Write to [business privacy contact]. If you write to Callper instead, Callper will pass your request to the business, since only the business can decide what to do with its own records.

Complaining

If you are unhappy with how your data is handled, tell [Business name] first. You also have the right to complain to the data protection authority in the country where you live. [Business name] is supervised by [name of the business's national authority].